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Cancellation Policy

At Imperial Health Chinese Medicine, we strive to provide exceptional service and support to our customers. This cancellation policy outlines our guidelines regarding cancellations of appointments.

Appointment Cancellation

  • Patients are required to provide at least 24 hours' notice for cancellation of appointments. You may cancel your appointment through our online booking system or by contacting us directly.

Late Cancellation Fee

  • Cancellations made less than 24 hours before the scheduled appointment time will incur a cancellation fee of $45. This fee compensates for the time reserved for your appointment that could have been allocated to another client.

Exceptions

  • We understand that emergencies and unforeseen circumstances may arise. Please contact us as soon as possible if you need to discuss an exception to this policy.

 

Contact Us

  • If you have any questions or concerns about our cancellation policy

    Dr. Yu Jun Jessica Zhuang (TCM)​​

    Email: jessica.zhuang.tcm@gmail.com

    Ph: 0426 168 365

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