At Imperial Health Chinese Medicine, we strive to provide exceptional service and support to our customers. This cancellation policy outlines our guidelines regarding cancellations of appointments.

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Appointment Cancellation

• Patients are required to provide at least 24 hours' notice for cancellation of appointments. You may cancel your appointment through our online booking system or by contacting us directly.

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Late Cancellation Fee

• Cancellations made less than 24 hours before the scheduled appointment time will incur a cancellation fee. This fee compensates for the time reserved for your appointment that could have been allocated to another client.

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Exceptions

• We understand that emergencies and unforeseen circumstances may arise. Please contact us as soon as possible if you need to discuss an exception to this policy.

 

Contact Us

• If you have any questions or concerns about our cancellation policy, please contact us via Wakefield Medical Clinic​